Training is an organised procedure for increasing the knowledge and skill of people for a specific objective which in general results in the change of behaviour and attitude. According to WeMark “Training is one of the major tool to become the best in the Modern era”. WeMark is one of the organization which provides training to Hotel industry in order to improve their capability, capacity, productivity and performance. In order to fulfill above statement they help impart training to hotels and help them to reach the sky. WeMark India provide services which include counseling of employee, skill assessment, and supportive services in terms of behavioural standards.
COUNSELLING OF EMPLOYEES
Employee counselling is a psychological health care intervention which can take many forms. Its aim is to assist both the employer and employee by intervening with an active problem-solving approach to tackling the problems at hand. This includes dealing with the guest, communication skills ,quick action &response in order to overcome the problem of guest during their visit.
SOFT SKILLS TRAINING:
- Communication skills- Communication process, Types of communication channels, Communication Barriers, perceptions, Active Listening Skills, Non Verbal Communication and Effective ways of Understanding a customer etc.
- Customer service- Customer Approach, Customer Facts, Importance of Customer Loyalty, Customer Profiling, Handling Challenging customers and situations, customer engagement & creating delight in every transaction, moment of truth, store level customer concerns and solutions etc.
- Hygiene and grooming- All aspects of personal hygiene, importance of grooming, creating an impression etc
Everyone has things that they love to do and skills they like to use. While giving training sessions, we work on employee’s soft skills ,persuasion and welcome their innovating ideas. We also work on their leadership and managerial standards , goal setting, and time management.
Behavioural standards help members and employees make appropriate decisions when the issues they face involve ethical considerations. It will help in support of day-to-day decisions. This includes personality development and body language of the employee.