Various Training for Hotel Industry at WeMark India

Training is an organised procedure for increasing the knowledge and skill of people for a specific objective which in general results in the change of behaviour and attitude. According to WeMark “Training is one of the major tool to become the best in the Modern era”. WeMark is one of the organization which provides training to Hotel industry in order to improve their capability, capacity, productivity and performance.  In order to fulfill above statement they help impart training to hotels and help them to reach the sky. WeMark India provide services which include counseling of employee, skill assessment, and supportive services in terms of behavioural standards.

COUNSELLING OF EMPLOYEES

Employee counselling is a psychological health care intervention which can take many forms. Its aim is to assist both the employer and employee by intervening with an active problem-solving approach to tackling the problems at hand. This includes dealing with the guest, communication skills ,quick action &response in order to overcome the problem of guest during their visit.

SOFT SKILLS TRAINING:
    • Communication skills- Communication process, Types of communication channels, Communication Barriers, perceptions, Active Listening Skills, Non Verbal Communication and Effective ways of Understanding a customer etc.
    • Customer service- Customer Approach, Customer Facts, Importance of Customer Loyalty, Customer Profiling, Handling Challenging customers and situations, customer engagement & creating delight in every transaction, moment of truth, store level customer concerns and solutions etc.
    • Hygiene and grooming- All aspects of personal hygiene, importance of grooming, creating an impression etc
SKILL ASSESSMENT

Everyone has things that they love to do and skills they like to use. While giving training sessions, we work on employee’s soft skills ,persuasion and welcome their innovating ideas. We also work on their leadership and managerial standards , goal setting, and time management.

BEHAVIOURAL STANDARDS

Behavioural standards help members and employees make appropriate decisions when the issues they face involve ethical considerations. It will help in support of day-to-day decisions. This includes personality development and body language of the employee.

WeMark India Reviews

Here are some testimonials of WeMark India. Lets see what People say about us.

  • If you are looking to improve your business and customer service or lookinh to gain to gain a deeper understanding about your customer service in comparison to your competitors, WeMark should without a doubt.                                                                                                                                          –Training manager of leading Hotel Brand 
  • I have been associated with WeMark from quite a long time now. they have always delivered best of the results in a timely and cost effective manner. I am going to work with them more in future.

                                                                             -Chief Operating Officer of Leading Salon

  • Quality work and friendliness is why I choose to work with WeMark. It just felt right. They are pretty organised which  just made it too easy to work with them.

                                                                                 -HR Head of Leading Fast Food chain

  • My experience with WeMark has been beyond my expectation. Their focussed approach and critical insight is surely appreciable.

                                                                                         -CEO ofInternational Hotel Chain

  • WeMark  has one of the unique mystery shopping database. They have mystery shoppers from almost every part of industry. Their database is constantly updated and filtered as they believed in keeping.

                                                                                                    – CEO of Leading Airlines

  • The leading software used by WeMark helps us to analyze the kind of customer service are looking forward to provide to our customer. It has surely taken our business to a different level.

                                                                -Director Quality Assurance of International Hotel

  • WeMark serves as a extension to our Training department , sharing their knowledge and expertise helped us to make a more strategic approach toward customer service and to deliver outstanding value

                                                                -Chief Operating Officer of a Leading Hotel Chain 

  • True professionals, very hard working and dedicated. Their team is just fantastic.

                                                                               -Training Head of a Leading Gym, India

  • I knew the mystery shopping  services provided by WeMark were the right tool for us. Fantastic functionality in a truly beautiful interface.

                                                               -HR Manager in Leading Online Trading Company

WeMark India : Our Services

WeMark India is an ISO 9001:2008 Certified Company. It Provides your business ‘Customer Ready’; assisting further in your pursuit of adding and retaining loyal consumers. A business that you cannot monitor by yourself or a retail chain with hundreds of franchise ideally requires our expert mystery shopping services in Delhi, India. We offer our expert services in Mystery Shopping, Market Research and Internal Audit. Beside this we also offer services to hotels, multiplexes and other luxury and entertainment business avenues.

The Major services we offer are as follow :

Mystery Shopping : 

Mystery Shopping provides an insight into what happens when prospective buyers are in contact with your sales and customer service teams. Our areas of operation touch various domains of Hospitality Industry, and also extend to Sales and Marketing Audits and Training Initiatives for our clients. We have specifically-designed matrices, solutions, and training programs to address every domain in all the industries. WeMark uses customised methodologies to assess how customers experience various products and services.

Market Research :

Market research is any organized effort to gather information about markets or customers. It is a very important component of business strategy. The term is commonly interchanged with marketing research; however, expert practitioners may wish to draw a distinction, in that marketing research is concerned specifically about marketing processes, while market research is concerned specifically with markets.

Internal Audit :

Internal auditing is an independent, objective assurance and consulting activity designed to add value and improve an organization’s operations. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. Internal auditing is a catalyst for improving an organization’s effectiveness and efficiency by providing insight and recommendations based on analysis and assessment of data and business processes. With commitment to integrity and accountability, internal auditing provides value to governing bodies and senior management as an objective source of independent advice

WeMark : Benefits of Mystery Shopping

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What gets measured gets managed and what gets evaluated gets the employees’ attention. Mystery shopping are a method that some companies use to gauge customer satisfaction and experience. By sending in a mystery shopper to act as a standard customer, you learn not only whether or not your customer service is adequate, but also if there is anything the shopper notices about what it’s like to be a customer, they can inform you of their findings to help you run your business.

Some of the benefits your business will enjoy:

  • Determine customer satisfaction and improve perceived levels of service
  • A customer’s view of your business will help you increase profit
  • Report competitive strengths and weaknesses
  • Confirm the integrity of employees, company procedures and internal controls
  • Supports an incentive program that will boost employee productivity & loyalty
  • Identifies problems whether large or small
  • Targets your limited training resources
  • Provides reports to management to be used to reward star performers, motivate average employees, and plan training and counseling for employees whose skills need to be improved.
  • Helps employees do a better job of creating good, long lasting relationships with satisfied customers.
  • Provides data for business owners and managers to use in situations where concrete, quantified, unbiased information would be valuable.
  • Trends the data to demonstrate the success of sales and customer service evaluations and training.
  • Monitors consistency of information, product/service knowledge, and an understanding of the organization.
  • Creates awareness on the part of employees that their actions count and can have a serious impact on the growth and success of the business.