WeMark India is an ISO 9001:2008 Certified Company. It Provides your business ‘Customer Ready’; assisting further in your pursuit of adding and retaining loyal consumers. A business that you cannot monitor by yourself or a retail chain with hundreds of franchise ideally requires our expert mystery shopping services in Delhi, India. We offer our expert services in Mystery Shopping, Market Research and Internal Audit. Beside this we also offer services to hotels, multiplexes and other luxury and entertainment business avenues.
The Major services we offer are as follow :
Mystery Shopping :
Mystery Shopping provides an insight into what happens when prospective buyers are in contact with your sales and customer service teams. Our areas of operation touch various domains of Hospitality Industry, and also extend to Sales and Marketing Audits and Training Initiatives for our clients. We have specifically-designed matrices, solutions, and training programs to address every domain in all the industries. WeMark uses customised methodologies to assess how customers experience various products and services.
Market Research :
Market research is any organized effort to gather information about markets or customers. It is a very important component of business strategy. The term is commonly interchanged with marketing research; however, expert practitioners may wish to draw a distinction, in that marketing research is concerned specifically about marketing processes, while market research is concerned specifically with markets.
Internal Audit :
Internal auditing is an independent, objective assurance and consulting activity designed to add value and improve an organization’s operations. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. Internal auditing is a catalyst for improving an organization’s effectiveness and efficiency by providing insight and recommendations based on analysis and assessment of data and business processes. With commitment to integrity and accountability, internal auditing provides value to governing bodies and senior management as an objective source of independent advice