WeMark Mystery Shopping sent to an outlet to purchase particular items or observe specific aspects about a company’s product or service offerings. For example you may go to a fast food shop or a gourmet restaurant to have a meal one day, but be asked to observe the service at a cinema or bank on your next assignment. In the process of a Mystery Shopping assignment, you are required to make note of very specific elements of your entire experience, be it about products or services.
WeMark India Programs will help you:
- Determine whether employees have been properly trained
- Identify exceptional employees
- Identify transaction completion times
- Provide a 3rd party review of the physical appearance of your establishment and employees
- Determine if services are delivered as expected
- Recognize gaps in management
- Identify areas where increased employee training is needed
WeMark mystery shopping team show you how people experience your products and services across every point of contact and we benchmark their customer experience against your competitors.