Regular audits help add value to your enterprise

regular auditing

At WeMark we believe that regular audits, internal and external are very essential for healthy work environment of an organization. Internal Auditing   is an independent, objective assurance and consulting activity designed to add value and improve an organization’s operations. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes.This is done in Best mystery shopping company in India.

Internal auditing is a catalyst for improving an organization’s effectiveness and efficiency by providing insight and recommendations based on analysis and assessment of data and business processes. Hence, if you don’t consider it necessary then you are certainly wrong!

During any audit, the auditor perceives and recognizes the various points that need to be examined with care. He collects evidence, evaluates the same and on this basis formulates his/her judgment which is communicated via audit report.

Role of Auditors:

The role is essentially objective oriented and thus includes monitoring, assessing, and analyzing organizational risk and controls. Also, it’s properly reviewed if things are or not in compliance with policies, procedures, and laws. Working in partnership with management, internal auditors provide the board, the audit committee, and executive management assurance that risks are mitigated and that the organization’s corporate governance is strong and effective. And, when there is room for improvement, recommendations are put forth to enhance the processes, policies, and procedures.This comes under the best mystery shopping company in Delhi.

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Mystery Shopping: Pros and cons

Shopping 2

WeMark India is Best Mystery shopping is a new and evolving field but sure not monotonous like the usual 9 am to 6 pm jobs. Nowadays, increasing number of people especially the college goers have the thirst to earn for satiating their ever increasing expenditures. And for them what could be a better job than mystery shopping for the fact that it gives them the chance to be paid for things they would do normally. So why spend when you get paid for it and what you are desired to do in return is review it without being biased.

Not merely college goers but also the people who love trying out new things and are not perfect fit for the usual job routines can always have an experience of being a “mystery shopper”. Like any other field, this job profile too has its own pros and cons which would vary with each individual

PROS:

  • Working hours: Adopt the working hours as per own suitability and lifestyle.
  • Interesting: The job varies as you get to visit different places for reviewing services and products and hence there’s little chance of becoming bored.
  • Choice: You also get the freedom to choose the assignments that go well with your interests as then the review that would come shall be more close to the genuine one.

Cons:

  • Company Legibility: There are a good number of genuine mysteries shopping opportunities out there but at the same time, there exist frauds as well. The golden rule here is never to sign up to a company which asks for payment before they offer you a job – the legitimate companies only ever require you to pay out unavoidable expenses upfront, i.e. for goods at the time of purchase which are later reimbursed.
  • Reporting: You might be good at evaluating services but if you can’t express the same in a detailed manner; then you are not apt for it. Mystery shopping reports tend to be extremely detailed and lengthy and a large proportion of your time can be taken up by filling them in.These are the Pros and  cons  by the Best mystery shopping Company in Delhi.

How to be a good mystery shopper?

good mystery shopper

Mystery shoppers ultimately have to provide the clients with an objective measure of their service and brand. Mystery shoppers at WeMark India experience a service or a brand through visits, telephone calls or online assessments. Then they are asked to complete an online survey that provides a detailed picture of their own customer experience. In return for their services, they receive a fee and/or complimentary products or services.

The term that best describes a perfect mystery shopper is “Credible customer” for the simple reason that he has to act like a real customer in order to review the services aptly. Seemingly easy, being a good mystery shopper and finding work as one, requires some special skills and attributes. At WeMark India, we offer a global mystery shopping service, employing thousands of mystery shoppers to give our clients the exact review of their services by acquainting them with the customer experience on availing their services.This is credible service of the best mystery shopping company.

Here is a list of attributes that are desired in a mystery shopper to perform his job well:

  • Top notch communication skills: communication skill while acting as a mystery shopper as well as while dealing with the client to give the review of services is very important attribute of a mystery shopper. As when communicated properly, the review can help a business head towards improvement for better customer experience.
  • Follow directions: Certain written instructions need to be followed while on mystery shopping. Adherence to the instructions helps in fetching the desired information to the client.
  • Good eye for details: While ensuring to eye all the details related to certain features and attributes, the mystery shopper has to meet the deadlines. Businesses rely on the results of the shopping experience to improve their customer service. Meeting deadlines ensures that the business receives the information in a timely manner and takes action accordingly.
  • Slightly creative and able to think quickly: Shoppers are sometimes asked to create a fictional scenario to obtain specific results in which creative outlook plays an important role.
  • Amiable nature: Being friendly while performing a shop is always a benefit.
  • Ability to interpret the experience: The services need to be experienced and at the same time need to be reviewed in written format which requires the mystery shopper to aptly interpret the experience. A comprehensive synopsis of the shopping experience need to be written to adequately communicate the events and details of the shopping experience.
  • Unbiased: The review should be totally based on the overall experience and other factors that would vary based on which services are being reviewed. Hence, it has to be unbiased.