WeMark India: Build a long term relationship

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Building long term relationship with your customers is crucial to witness the desired growth in your business. Having understood this, you ought to take all the desired steps that develop brand loyalty in your customers and eventually keeps them from switching to your competitor.

Here are a few tips let your customers fall in love with your brand:

  1. Be good: As is said “customer is king”, treat your customers well and train your staff too in a way that they follow this simple rule. Happy customers are a great source of positive word of mouth that could eventually prove to be very beneficial.
  2. Respect your customers: Rude behavior with the customer is never acceptable. At times customers might face problem with your service or products and would reach you to get it resolved; in which case it’s advisable to listen carefully and come up with an apt solution rather than being ignorant or harsh.
  3. Listen properly: Two way communications with the customers always works; it is the best way to gather feedback from them and make the changes accordingly. “WeMark India” which is best mystery shopping company offers services to obtain valuable feedback from the customers in the form of surveys, analysis and market research.
  4. Customer gratification: Excellent service is the key to gaining customer satisfaction. Quick response, special offers and discounts further raise the gratification level. And this mere factor can help you always be good books of the customers.For Further Queries click here.
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How to be a good mystery shopper?

good mystery shopper

Mystery shoppers ultimately have to provide the clients with an objective measure of their service and brand. Mystery shoppers at WeMark India experience a service or a brand through visits, telephone calls or online assessments. Then they are asked to complete an online survey that provides a detailed picture of their own customer experience. In return for their services, they receive a fee and/or complimentary products or services.

The term that best describes a perfect mystery shopper is “Credible customer” for the simple reason that he has to act like a real customer in order to review the services aptly. Seemingly easy, being a good mystery shopper and finding work as one, requires some special skills and attributes. At WeMark India, we offer a global mystery shopping service, employing thousands of mystery shoppers to give our clients the exact review of their services by acquainting them with the customer experience on availing their services.This is credible service of the best mystery shopping company.

Here is a list of attributes that are desired in a mystery shopper to perform his job well:

  • Top notch communication skills: communication skill while acting as a mystery shopper as well as while dealing with the client to give the review of services is very important attribute of a mystery shopper. As when communicated properly, the review can help a business head towards improvement for better customer experience.
  • Follow directions: Certain written instructions need to be followed while on mystery shopping. Adherence to the instructions helps in fetching the desired information to the client.
  • Good eye for details: While ensuring to eye all the details related to certain features and attributes, the mystery shopper has to meet the deadlines. Businesses rely on the results of the shopping experience to improve their customer service. Meeting deadlines ensures that the business receives the information in a timely manner and takes action accordingly.
  • Slightly creative and able to think quickly: Shoppers are sometimes asked to create a fictional scenario to obtain specific results in which creative outlook plays an important role.
  • Amiable nature: Being friendly while performing a shop is always a benefit.
  • Ability to interpret the experience: The services need to be experienced and at the same time need to be reviewed in written format which requires the mystery shopper to aptly interpret the experience. A comprehensive synopsis of the shopping experience need to be written to adequately communicate the events and details of the shopping experience.
  • Unbiased: The review should be totally based on the overall experience and other factors that would vary based on which services are being reviewed. Hence, it has to be unbiased.

Our Goal: Customer Satisfaction.

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WeMark india is a mystery shopping company that have a Goal to Satisfy their Customers.One of the most popular programs is a mystery shopping program that can help you measure customer service and adherence to your standards. This is a Service provided by best mystery shopping company. As a top audit and mystery shopping company, WeMark india also offer expert services to hotels, multiplexes and other luxury and entertainment business avenues. The mystery shoppers that WeMark india hire are best talents who are also trained for exact reporting of their findings ensuring we offer you information that can positively aid your business decisions.

One key goal of WeMark india is to achieve a continuous and high level of customer satisfaction in the delivery of services and/or products. Such satisfaction is believed to be the basis of long term profitability and business growth. In the sphere of computer based system products, customer satisfaction is dependent on how system development projects evolve to build operational product systems that satisfy the perceived and actual customer need and associated system requirements

Companies invest large sums of money on advertisements and other modes of promotion gain increased footfall be it in a mall, a cinema hall or food outlet; but is the expenditure worth it if the user experience is unsatisfactory up? Obviously not! Promotion is good but at the same time it’s utterly necessary to ensure that the outcome fetched by the promotion activities is not one time. Hence the customers should be having an experience that pulls them again to your store

WeMark : Benefits of Market Research

Accurate and thorough information is the foundation of all successful business ventures because it provides a wealth of information about prospective and existing customers, the competition, and the industry in general. It allows business owners to determine the feasibility of a business before committing substantial resources to the venture.

Market research provides relevant data to help solve marketing challenges that a business will most likely face–an integral part of the business planning process. In fact, strategies such as market segmentation (identifying specific groups within a market) and product differentiation (creating an identity for a product or service that separates it from those of the competitors) are impossible to develop without market research.

Top 10 benefits of market research:

1. Market research guides your communication with current and potential customers.

2. Market research helps you identify opportunities in the marketplace.

3.Market research helps businesses strengthen their market position

4.Market research minimizes any investment

5.Market research helps businesses discover their competitors’ strengths & weaknesses

6.Market research helps in spotting emerging trends

7.Market research provides revenue projections

8.Market research focuses on customer needs and demands

9.Market research helps evaluate the success of a business against benchmarks

10.Market research identifies challenges to market growth

WeMark India : FAQ’s

Q. WHAT IS MYSTERY SHOPPING ?
Mystery Shopping is a specialized research methodology used for monitoring and maintaining standards of customer service. It is important for a company to have a good reputation where treating their customers is concerned. Assignments from the agency are given to a mystery shopper because employees will not recognise you as being associated with management.
Q. HOW IS IT DONE ?
There are different types of mystery shopping like
Visits Telephone Calls Email or web enquiries
Q. AM I APPLYING TO WORK FOR YOUR COMPANY ?
No, you are not applying to be an employee of the company. You will be an independent contractor with the option to accept or reject individual shopping assignments.
Q. HOW MUCH TIME DOES IT TAKE TO COMPLETE EACH CONTRACTED ENGAGEMENT ?
Completion time depends largely on the scope of the engagement and the client criteria. An evaluation can take anywhere between 10 minutes and 2 hours (some projects may require an overnight stay).
Q. DO I HAVE TO PAY ANY FEES TO BECOME A SHOPPER ?
No, you don’t have to pay any fees to become a shopper. However, some shops do require shoppers to make a purchase during the audit. Payment for each shop is clearly listed with the shop assignment, and purchases are reimbursed.
Q. CAN I TAKE OTHERS ALONG WITH ME TO THE MYSTERY AUDIT ?
Yes, you can as long as you adhere to the guidelines mentioned to you.
Q. DOES THE ASSIGNMENT HAVE TO BE COMPLETED AT A SPECIFIC TIME ?
Assignments are to be completed within the time or dates requested by the client. If there is any specific client requirement for completing a task, prior information will be provided.
Q. HOW MUCH WILL I GET ?
Payment and reimbursement depends on the brand you have taken for the audit. It ranges between ranges between $20 to $600, plus actual reimbursement of services taken.
Q. HOW SECURE IS MY PERSONAL INFORMATION ?
We do not share your personal information with anyone. You will be provided with a unique Shopper ID and Password that prevents other people from accessing your information. However, it is important that you protect your information by not sharing your ID or Password with anyone else.
Q. WHEN AND HOW WILL I GET PAID?
You will get the payment maximum after 45-60 days. But if could be done before also. You will be paid directly in your account via NEFT.

WeMark India : TYPICAL AREAS WE COVER IN MYSTERY SHOPPING

wemark mystery shopping

WeMark mystery shopping

WEMARK INDIA : OUR PHILOSOPHY

Wemark India : Our Philosophy

Wemark India : Our Philosophy

At WeMark India our focus is to provide top notch quality market research at the best possible value. We do this in a direct and transparent manner. WeMark India partner with our clients to support their leadership within their respective industries. WeMark India strives to be the best value in the Mystery Shopping industry.